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Privacy Policy for PJPS Bespoke Windows Ltd

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1. Introduction
PJPS Bespoke Windows Ltd (“we”, “us”, “our”) is committed to safeguarding the privacy of all personal data collected through our website, https://www.pjpsbespokewindows.co.uk/. This Privacy Policy explains how we collect, use, share and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.

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2. Information We Collect

  • Personal data you provide, such as your name, contact details (email, telephone, postal address), enquiry details, and transaction information (e.g. quotation requests or orders).

  • Technical and non‑personal data, such as your IP address, browser type, operating system, usage patterns, cookies and analytics data collected via web visits (session duration, pages viewed, referrers).

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3. How We Use Your Information
We use your personal data to:

  • Respond to your enquiries and provide requested services (e.g. quotations, installations);

  • Fulfil contracts you enter into with us;

  • Send marketing communications or updates if you consent;

  • Comply with legal or regulatory obligations;

  • Analyse and improve our website and services.

Analytical data is used for statistical and operational improvement purposes and is not personally identifiable.

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4. Legal Basis for Processing
We rely on one or more of the following lawful bases:

  • Contract – to perform services you have requested;

  • Consent – where you have opted in for marketing or other communications;

  • Legal obligation – to comply with statutory requirements;

  • Legitimate interests – in operating our business and improving our offerings, except where your rights override such interests.

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5. Data Sharing and Third Parties
We will not sell or lease your personal data. We may disclose information to:

  • Trusted third parties assisting with website hosting, payment processing, delivery services, analytics, or marketing, who process data on our behalf;

  • Regulatory, legal or enforcement authorities, when required by law.

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6. International Transfers
If your personal data is transferred outside the UK, we will ensure adequate protections such as UK‑approved standard contractual clauses to maintain the required level of data protection.

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7. Data Security
We implement appropriate technical and organisational measures to protect personal data from unlawful or unauthorised access, loss, alteration or disclosure. Access is limited to those with a valid business need, under contractual confidentiality obligations.

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8. Data Retention
We retain personal data only for as long as necessary to fulfil processing purposes or to comply with legal and regulatory obligations. Retention periods vary based on data type and purpose, after which data is securely deleted or anonymised.

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9. Cookies
Our website uses cookies (session, persistent, analytical or functionality cookies) to enhance user experience and provide performance metrics. You can control or delete cookies using your browser settings, though this may affect website functionality. Refer to our separate Cookie Policy for full details.

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10. Your Rights
Under data protection law, you have the right to:

  • Access the personal data we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion or erasure of your data;

  • Restrict or object to certain types of processing;

  • Withdraw consent at any time where processing is based on consent;

  • Request portability of your data in a structured, machine‑readable format.

To exercise any rights, or ask questions, please contact us at info@pjpsbespokewindows.co.uk or via post to our registered office.

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11. Complaints
If you are unhappy with how we process your data, you can complain to us first using the contact details above. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or online via the ICO website.

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12. Changes to This Policy
We may update this Privacy Policy periodically. Any material changes will be posted on our website with a revised effective date. Continued use of the website after changes indicates acceptance of the revised policy.

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